Challenge
Placeholder copy. Describe the brief from London Luton Airport, the passenger problems the project set out to solve and the business goals behind it.
Add context on your role, the team you worked with and any constraints, such as timelines, stakeholders or existing systems.
Approach
Placeholder copy. Outline the user research and testing you ran, for example interviews, journey mapping or usability sessions with passengers.
Explain how the findings shaped the UX and design work, and how you iterated with stakeholders.
Placeholder reflection. Add a short personal note about what this project meant to you and what you learned.
Solution
Placeholder copy. Summarise what was delivered and the impact it had on passengers and the airport.
Skills built up and applied: User research, usability testing, UX design, visual design.